Frequently Asked Questions

An international courier service is an express shipping solution that delivers parcels quickly and securely from Thailand to worldwide destinations through global carriers such as UPS and DHL. It is ideal for small to medium-sized parcels, lightweight shipments, small quantities, and urgent international deliveries, with full tracking visibility from origin to destination.

MADD is an official UPS Authorized Shipping Outlet in Bangkok, and works closely with DHL Express and Sagawa Express (for Japan) in Thailand — all globally recognized courier providers.

You do not need to apply for membership to use our service. Individual customers can ship immediately by presenting a valid identification document: a National ID card or Passport.

The sender’s National ID card or Passport, and for both sender and recipient: full name (first and last name), complete address in English, postal code (extremely important for delivery accuracy), and a contact phone number. Correct details help prevent customs clearance issues, shipment returns, and delivery delays.

UPS and DHL Express compare the parcel’s actual weight with its dimensional weight and generally use the higher value. Dimensional weight (kg) = Length × Width × Height ÷ 5,000 (in cm). For example, a 50 × 40 × 30 cm parcel has a dimensional weight of 12 kg. Read the full guide

No. We offer clear, competitive international shipping rates with no surprise local charges, so you know exactly what you pay. The final charge may include applicable carrier surcharges — for example, a remote-area fee depending on the destination postal code or city.

Responsibility depends on the agreed shipping terms, the carrier’s service, and the destination country’s rules. When the recipient is designated as the payer, they are generally required to pay before delivery or customs release. If the recipient does not pay, the carrier may seek payment from the sender under its applicable terms.

Customs authorities may inspect an international shipment when necessary for customs, security, or regulatory purposes. Gift wrapping does not exempt a parcel from customs requirements, and customs declarations must describe the actual goods and their value.

Counterfeit goods or products that infringe intellectual property rights are generally prohibited from international shipping and may be refused by carriers or authorities. See prohibited articles

Yes. We coordinate goods from multiple Thai suppliers, handling collection, verification, expert packing, and international courier arrangements in one single hub — so you have a single point of contact for all your export parcels.

At any of our 6 branches in Bangkok: Khaosan Road, China Town (Yaowarach), Chatuchak Weekend Market, Ladprao (Town in Town), Pratunam (Palladium) and Bangkapi (Ladprao 115). Our team handles cross-branch collection and shipment consolidation in Bangkok. See all branches

Enter your tracking number on our Check Status page to see your shipment status online, anytime — UPS and DHL numbers are detected automatically. Track a shipment